JokaBet Privacy Policy

At JokaBet Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit jokabet.com, register an account, use the JokaBet app, place bets or engage with our services in any other way. Our casino is operated by Porkoverdera SRL, a company registered in Costa Rica and licensed to provide online gambling services under Costa Rican law. By creating an account or using Joka Bet, you confirm that you have read, understood and agreed to the practices described in this policy.

Information We Collect

We collect several categories of information to provide you with a secure and personalised experience at JokaBet. Some information is provided directly by you, while other data is gathered automatically as you interact with our platform.

Personal Data You Provide

• We collect your full name, date of birth, email address, phone number and residential address during JokaBet login and registration.
• We collect identity verification documents, such as a passport, ID card or proof of address, required to comply with anti-money laundering regulations.
• We collect payment details, including card information or cryptocurrency wallet addresses, when you make a deposit or request a JokaBet withdrawal.
• We collect communication records when you contact our support team via Email, LiveChat or the Help Center.

Data Collected Automatically

• We gather your IP address, device type, browser version and operating system when you access Joka Bet casino.
• We track your gaming activity, including wagers, deposits, bonus usage and session duration, to improve our services.
• We record your interaction with promotional emails, a JokaBet bonus code, or a JokaBet promo code applied to your account.

How We Use Your Information

We use the information we collect for legitimate business purposes, including account management, fraud prevention, regulatory compliance and service improvement. Our JokaBet team uses your data to verify your identity before processing your first JokaBet withdrawal, to personalise the bonuses we offer, and to communicate important updates about our loyalty program and ongoing promotions.

• We use your data to process deposits and withdrawals securely.
• We use your data to detect and prevent fraudulent activity or breaches of our terms.
• We use your data to send you marketing communications, including offers such as a JokaBet no deposit bonus or JokaBet free spins no deposit, where you have opted in.
• We use your data to respond to customer support inquiries and resolve disputes.
• We use aggregated data to publish statistics that may appear in independent JokaBet reviews or JokaBet casino reviews.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and analyse how visitors use our website. Cookies help us understand which pages of JokaBet Online Casino are most popular and allow us to tailor content, including personalised bonus codes and promotional banners. You can control or disable cookies through your browser settings, though doing so may limit certain features, such as automatic JokaBet casino login or saved payment preferences.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our business, including payment processors, identity verification providers, regulatory authorities, and software providers whose games are featured at JokaBet. We may also disclose information when required by law, to prevent fraud, or to protect the rights and safety of our players and our company.

• We share data with payment providers to process deposits and JokaBet casino withdrawal times efficiently.
• We share data with regulators and licensing authorities in Costa Rica to demonstrate compliance.
• We share data with fraud-prevention services to protect your account and our platform.
• We may share anonymised statistics with marketing partners, but never data that identifies you personally.

Payment Data and Withdrawal Information

When you make a deposit or request a withdrawal, we collect and process financial information necessary to complete the transaction. We verify your identity at your first withdrawal request, and we may ask for additional documentation depending on the payment method used. Our JokaBet withdrawal process typically takes up to 72 hours for processing, with most requests approved within 24 business hours, though timing may vary based on your chosen payment method.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. Our servers are protected with encryption protocols, and access to personal data is restricted to authorised staff members only. While we take every reasonable precaution, no method of data transmission over the internet is completely secure, and we encourage you to use a strong, unique password when accessing your JokaBet casino login.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to any valid request within a reasonable timeframe.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory obligations.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to lodge a complaint with a relevant data protection authority.

International Data Transfers

As an international operator, we may transfer your personal data outside your country of residence to servers located in jurisdictions with different data protection standards. Whenever we transfer data internationally, we take appropriate steps to ensure your information continues to receive an adequate level of protection consistent with this policy.

Restricted Territories

We do not accept players or process payments from certain restricted jurisdictions, including the United States, Spain, France and its overseas territories, the Netherlands, Germany, Israel, Lithuania, Curacao, Russia, Ukraine, and several other listed countries, as well as jurisdictions identified on the FATF blacklist and greylist. If you access our services from a restricted location, we reserve the right to suspend your account and decline processing of any related personal data beyond what is necessary for compliance purposes.

Children's Privacy

Our services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data from our systems.

Retention of Data

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including compliance with legal, accounting and regulatory requirements. Once retention is no longer required, we securely delete or anonymise your information.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements or the services offered at JokaBet. We encourage you to review this page regularly. Continued use of our platform after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise any of your rights, please reach out to our support team through Email, LiveChat or the Help Center. You can also contact us directly at support@jokabet.com, and our team, available 24/7, will be happy to assist you.